Terms of Service

Terms and Conditions

01If we proceed with a repair as per direct communications with you (the customer), you will be responsible for paying the service cost in full and/or the minimum service charge as set by IPRNZ.

02Devices repaired by IPRNZ will be covered by a standard three-month warranty, commencing on the date of service completion.

03Where you engage our services as company, the provisions of the Consumer Guarantees Act will not apply; as such, liability (of any kind) is not attributable to IPRNZ or any of its associated agents and employees.

04If you are given equipment on loan, it must be returned within 7 days of IPRNZ requesting its return.

05If you should damage, lose or fail to return loan equipment you will be charged for its repair or replacement.

06If you can not be contacted after 60 days from service completion or assessment, IPRNZ reserves the right to sell your device to recover costs only.

07IPRNZ will not be held liable for phones lost or damaged in transit by courier.

08IPRNZ will not be liable for any data loss occurring during the repair of your device.

09Regarding faults arising subsequent to repair, assessment or reassessment, IPRNZ will not be required to refund deposits or monies paid where the device has sustained impact or liquid damage and/or is a dead device as detailed below.

10Devices found to have sustained liquid or impact damage, and devices deemed 'dead on arrival' (DOA) will not be covered by the standard three-month IPRNZ service warranty.


Liquid Damage: Where evidence of moisture, whether caused by liquid, solid or gas, is apparent on or within the device.

Impact Damage: Where evidence of physical damage caused by external force is apparent on or within the device. Loss of user-functionality may be experienced during or after a repair where a device has sustained impact damage.

Dead On Arrival (DOA): Where the device cannot power on, or is unable to boot successfully - termed 'DOA'.

Exclusion of Liability

In the case of a dropped phone, we may replace the screen only to find other components in the phone stop working subsequent to the repair. Are we responsible for the loss of function? Not likely. Mistakes do happen. However, we have replaced several hundred phone screens without such loss of function being experienced.

How is it then that some phones will experience loss of function and not others? The nature and extent of the loss of function will depend on the degree of impact damage sustained. In turn, the degree of impact damage sustained will depend on the height from which the phone was dropped and the non-elasticity of the surface onto which the phone was dropped. Disassembly is not the immediate cause of loss of function in instances where a device has sustained impact damage.

To illustrate, let us say you dropped your toaster. Your toast are now burning. You may have a repairman take a look at your toaster. He determines the fault is with the toaster timer. He replaces the toaster timer only to discover the toast still burn and the intensity of the toaster element is now greater than it was before the toaster timer was replaced. You may have the repairman replace the toaster element, and yet your toast continues to burn. There is some yet unidentified problem with the toaster. Would you conclude that the repairman is responsible for the toaster burning your toast? No. The toast started burning when you dropped the toaster.

It is highly probable there is an issue with an gauge inside the toaster, which modulates the temperature of the toaster element. If the repairman cannot locate or replace the internal temperature gauge, the toaster is unlikely to be fixable and you will need a new toaster. In determining what caused the internal gauge to stop working, either impact damage or poor workmanship are to blame. Arguably, you would need to trust the repairman knew what he was doing when he replaced the toaster timer and element. If the repairman has replaced toaster timers before, successfully, you would be more inclined to conclude he has not damaged the toaster's internal temperature gauge. You would have good reason to trust in the repairman's work. If he has been repairing toasters for many years and has a good reputation for being honest and fair in his dealings with others you will have all the more reason to trust him.

Moreover, if the replacement procedure for the toaster timer and element does not require the repairman to remove, disassemble or handle the internal gauge, or the internal gauge is inaccessible or unable to be located by the repairman, it is highly unlikely the repairman has damaged it. Whether the repairman knows he has damaged it or not is another question. If he has fixed toasters with timer and element faults before, perhaps he will know of similar issues. If such repairs were seldom ever successful, would it be viable for him to offer them as a service? In addition, the toaster has been dropped, and this may have loosened or caused damage to the toaster which is imperceptible prior to repair. Further, disassembly of the device may unsettle or displace components loosened when the toaster hit a hard surface. However, is disassembly the real cause of the loss of function in this case? Hardly. The repairman can only do his best to repair a device that has been dropped. Opening a device with intricate componentry, when that device has been dropped, could be likened to opening Pandora's Box!
Last modification: Wed 3 Aug 2016

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